Lightning for Outlook: AKA Salesforce Outlook Integration However, users have found many critical flaws with this application. Salesforce recommends using a new product, Lightning for Outlook, instead.
Salesforce for Outlook also doesn’t work on mobile devices or tablets. The application requires users to manually click the “Add to Salesforce” button in order to sync their customer and sales activity data between Outlook and Salesforce. Salesforce for Outlook does not automatically sync data.
Salesforce will not be supporting the application at all going forward, which means if you run into any issues using the application, Salesforce will offer no assistance of any kind.Įven if you can install and run Salesforce for Outlook, it will only work on Windows computers running older versions of Outlook. Unfortunately, Salesforce discontinued this application back in 2019. While this application worked decently a few years ago, it has now become outdated and is no longer an effective solution for integrating Outlook with Salesforce. When Salesforce for Outlook launched several years ago, it promised to sync your contacts, events, and tasks from your email to your Salesforce account. We’ve also included our own opinion for the best third-party tool for integrating Outlook with Salesforce (if you’re looking for a faster, easier, and more secure solution). In this article, we’ve broken down the exact differences, strengths, and weaknesses of these common integration tools to help you decide.